Contact Us - Restaurant Uniforms, Non Slip Shoes, Industry Food Supplies, Zipper Ties, Bistro Aprons, Uniform Vests, Uniforms Accessories

Contact Server Station Workwear & Supply

By phone: toll free: 877.848.WAIT (9248)
{Office Hours: 9 a.m. to 5 p.m. West Coast, Mon.-Fri.}

Fax: 858.876.1649

By email: info@sdserverstation.com

By standard mail:

Server Station Workwear & Supply
7825 Fay Ave., Ste. 200
La Jolla, CA 92037

Shipping Information:

Server Station ships directly to all of the U.S. and Canada. All other international orders must utilize the services of Bongo International (please see below).

Ground shipping is offered for FREE on domestic (U.S. ONLY) undecorated orders of $75 or more! The FREE ground shipping promotion is extended to decorated orders (embroidered, screen printed etc.) of $300 or more. (The terms of this promotion may change at any time and do not pertain to orders purchased through affiliate advertisers {Skechers, Shoes for Crews, The Walking Co., Scrubs & Beyond, Computer Geeks etc..} - Affiliate advertisers' shipping and returns policies will apply to all affiliate advertiser orders).

Orders involving freight, such as bulk quantity table crumber orders will not receive Free Shipping as standard ground shipping methods cannot be used on orders of that magnitude...Freight is a separate method and will be charged to the customer accordingly. Orders containing electronic uncorking machines are also NOT eligible for the free shipping promotion.

Standard shipping rates and terms will apply to all other orders. Please be advised that expedited shipping rates are more expensive than regular ground rates. Domestic (U.S. ONLY) ground shipping rates are calculated in real time at checkout, during order placement...Canadian shipping rates may vary due to customs commercial paperwork and rates.

Please Note: Expedited shipping rates will not be calculated or charged for until an order is actually packaged and ready for shipment. This policy is enforced to ensure that the customer is charged ONLY the exact expedited rate as it is as of the time his or her goods actually ship! No inflated "guesstimations" will be calculated by Server Station...we believe in charging ONLY for the service provided! Please keep in mind that expedited shipping rates can be quite expensive!

Most orders will ship out within 1 to 3 business days.

Most items are kept "In Stock", however in the event a back-order occurs for an item, the customer will be notified as soon as possible to see if a substitution may be made or if the customer would like to wait for the back-ordered item(s) to come back into stock...or they may cancel their order. Back-orders are rare, however sometimes there are inconsistencies in supply and demand...please know that we do everything in our power to keep them from happening!

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

Refund, Returns and Cancellation Policies:

Customers may exchange merchandise purchased from Server Station for a different size or for a different item within Server Station's inventory of equal or lesser value. You may return any merchandise for store credit to be used toward future purchases from Server Station Workwear & Supply. Sales with Server Station are final...Refunds will not be made. A customer MUST RETURN MERCHANDISE WITHIN 21 DAYS of the date to which they originally received their goods. Orders may be cancelled up until shipment. Once an order has shipped, it will be treated as a completed order...therefore merchandise may only be exchanged or returned for store credit at that time. Merchandise being returned for store credit will be subject to a 10% restocking fee. Store credit must be used within 60 days from the date the credit was issued.

CUSTOM GARMENT PRODUCTION & DECORATED GARMENTS:

Funds must be collected from the customer prior to production of custom garments and/or decoration (such as embroidery & screen printing). Once funds are collected and production and/or decoration has begun, the sale is final and the order will ship upon completion. Custom and decorated garments and products CANNOT be returned for any reason, unless the finished product is deemed to be in manufacturer error...No Exceptions.

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IF YOU ARE NOT COMPLETELY SURE ABOUT WHAT YOU ARE ORDERING, WE STRONGLY RECOMMEND ORDERING A SAMPLE FIRST!

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PLEASE BE ADVISED: All international returns and exchanges, including Canadian, will be dealt with on a case by case basis and ALL shipping and handling charges (to and from) will be the customer's responsibility.

To Return Merchandise:

Shoe Returns (Shoes only!)

Shoes purchased through affiliate advertisers such as Skechers must adhere to their respective shipping, returns and exchange policies which can be found on their respective websites. For example, here is the link to SKECHERS website.

All sales on Shoes for Crews clearance sale inventory are absolutely final. Returns and exchanges will not be made on these clearance items.

For Non-Shoe Apparel/Merchandise Returns

Email Server Station to obtain a Return Authorization (RA)and/or correspondence forms. At that time you will be given an RA# which should be clearly marked on the box you are returning or emailed a correspondence form to be printed and filled out in it's entirety. You will also be given the return shipping address for your package(s) at that time. Ship the merchandise you wish to return (in new condition with tags on and in original packaging when applicable) along with a copy of your sales receipt to the proper address given and mark it:

c/o Server Station
ATTN: Returns
RA#______
ADDRESS INFORMATION HERE

Please include your correspondence form in with the package; i.e. Size exchange information, product exchange information, request for store credit etc...

The customer is responsible for sending the merchandise for return back to Server Station...then Server Station will absorb regular ground shipping one time for the exchange back to the customer. Expedited shipping may be requested on exchanges, however the difference in rates will be the customer's responsibility. In the event that further exchanges are necessary, total shipping charges beyond the first exchange will become the customer's responsibility.